8. Configurations: Verification levels

In Configurations, Verification Levels play a key role in managing the client verification process. Each client type (e.g., Personal or Business) can have its own set of verification levels, which are linked to different verification statuses. These levels determine how a client progresses through authentication, ensuring compliance with KYC (Know Your Customer) requirements.

Use Cases

• Multi-Step KYC

  Financial institutions can define verification levels such as “Email,” “Phone,” “Identity”, with statuses progressing from init to approved for enhanced security.

• Business vs. Personal Clients

  Verification processes can be tailored—business accounts may require additional documents and higher verification levels than personal accounts.

• Automation & Compliance

  The system can automatically update a client’s “verified” status when they reach a specific level/status threshold (e.g., “email/pending” or “identity/approved”), ensuring compliance without manual intervention.

Accessing Verification Levels

Verification Levels Tab

To manage your verification flows, first switch to the Verification Levels tab in Configurations:

1. In the top navigation of the Configurations page, click Verification Levels.

2. The screen splits into three panels. On the left, you’ll see every Verification Level defined in your system (e.g., Test, Email, Phone, Identity), each tagged with its associated client type (for example, Personal).

Creating or Editing a Verification Level

1. Add a New Level

Click the + Add button above the left panel.

In the Add verification level modal that appears:

• Type: Choose the client type this level applies to (Business, Personal, Test, etc.).
• Label / Name: Enter a unique internal identifier (e.g., email, phone, kyc_step_1).
• Title / Text: Provide the human-readable name displayed in the UI.
• Properties: (Optional) Map any custom JSON nodes or metadata for this flow.
• Language & Translations: Use the language buttons, Clone, or Translate to localize.

Click Save. Your new level immediately shows up in the list on the left.

2. Edit an Existing Level

Hover over any level in the list and click its pencil icon.

Modify its Name, Properties, or Translations as needed.

Click Save. 

If a verification level is already in use by some clients, you cannot delete it—only edit.

Defining Statuses for Each Verification Level

Every verification level drives one or more Statuses (e.g., Init → Pending → Completed/Rejected). You configure these in the right-hand panel:

1. Statuses Panel (Right Side)

With a level selected on the left, the Statuses panel on the right shows all statuses defined for that flow:

Typical statuses include:

• Init: No verification started.
• Pending: Verification in progress.
• Completed: Verification passed.
• Rejected: Verification failed.

Each verification level can have its own set of statuses.

2. Add or Edit Status

Click + Add in the top-right of the Statuses panel.

In the Add status modal:

• Label: Internal ID (e.g., pending).
• Text: User-facing name (e.g., Pending).
• Properties: (Optional) Attach any JSON metadata nodes.
  

Click Save. The new status appears in the list.

3. Edit or Delete a Status

• Edit: Hover over a status and click its pencil icon to rename or remap properties.
  
• Delete: Click the trash bin—only enabled if no clients are currently in that status.
  

How Verification Levels and Statuses Appear in Clients

1. Client Type Dependency

If you create a verification level for “Personal,” only Personal clients will see that level.

Similarly, levels for “Business” apply only to Business clients.

2. Edit a Client

Go to Clients → Edit (pencil icon).

In the General section (1), you’ll see Verification level (2) and Verification status (3) dropdowns.

The dropdown options are pulled from the Configurations → Verification Levels you defined.

3. Cannot Delete in-Use Items

If a client is already assigned a certain verification level or status, you cannot remove it from the configuration.

You can rename or update the item, but full deletion is blocked to preserve data integrity.

Key Points to Remember

• Client Type Binding: Each verification level is tied to a specific client type (Personal or Business, etc.).
• Multiple Statuses per Level: You can define as many statuses as needed to reflect each step (e.g., init, pending, completed).
• No Deletion If In Use: Levels or statuses assigned to real clients can’t be removed.
• Properties & Language Fields: Allows storing custom data or translations for each level/status, enabling localized or extended flows.

Verification Levels in Configurations enable you to create structured, multi-step KYC (Know Your Customer) processes for each client type. By pairing these levels with custom statuses, you can tailor how a client progresses from “Init” to “Pending” to “Completed,” ensuring each user meets the compliance and verification standards required for their account.