3. How to Create a Desk

1. Open the Desks Module

From the left-hand nav, click Desks to display the list of all desks.

2. Click + Add to Create a New Desk

In the top-right corner of the Desks list, click the + Add button.

3. Fill in the General Section

Name (Step #1): The name of the desk (e.g. “Support Queue”)

Label (Step #2): The unique identifier of the desk (e.g. SUPPORT_QUEUE)

Project (Step #3): The project to which the desk is assigned. Select the parent project from the dropdown.

4. Review the Members Panel (Step #4)

In the right-hand Members tab you’ll see No members by default.

(Members can only be added after the desk exists — see “Edit a Desk” for that flow.)

5. Save Your New Desk (Step #5)

Once all required fields are set, click Save at the bottom-left.

Your new desk will now appear in the Desks list, ready for members to be added in Edit mode.

You will also see the Members tab here, but you will only be able to add new members to the desk in the Edit mode.