Note: To disable automation, click the toggle again. If disabled, you will need to assign clients to desks manually. Instructions on manual assignment can be found [\[here\]](https://wiki.wi.services/books/wifox-business-core-solution-wbcs/page/9-how-to-manually-assign-leads-to-desks).
**To automatically assign all new clients to one desk** (with no conditions): 1\. In **Distribute leads by Default→** Select Project and Desk from the dropdown. 2\. Click **Save** to apply changes. *All new leads will now land on that desk, straight out of the box.* **To set up custom automation**: Use time-based rules when, for example, you have different support teams on different shifts. 1\. Under **Custom automation by**, choose one of the options, **Time** or **Source**.Note: You can choose automation based on either time or source, but not both simultaneously.
For custom automation **by time**: 1\. Select the **Affiliate Hub Fallback** desk from the drop-down list. Clients that do not match within the specified time periods will be assigned here. 2\. Set the **Start time** and **End time** to specify the time period. Then select the **Project** and **Desk** for that period from the drop-down list and click the plus icon (**+**).Note: Time periods may overlap if entered that way (e.g., 8:00–14:00 and 6:00–16:00). In such cases, the first matching period in the list will be selected.
3\. You can add an unlimited number of time periods to separate clients. A new line for adding a period will appear once you have added the previous one. 4\. You can **edit** or **delete** all created periods by clicking the relevant icons. For custom automation **by source**: Route based on where the lead came from (e.g., “Twitter” vs. “Affiliate A”). 1\. Select the **Affiliate Hub Fallback desk from the drop-down list. Clients that do not match within the specified sources will be assigned here. 2\. Select the **Source**, Project, and **Desk** from the drop-down lists. Then click the plus icon (**+**). 3\. You can add as many sources as you have set up in [Configurations](https://wiki.wi.services/books/wifox-business-core-solution-wbcs/page/6-how-to-configure-affiliate-hub). A new line for adding a source will appear once you have added the previous one. 4\. You can **edit** or **delete** all created sources by clicking the relevant icons. 5\. Once your default desk, time windows, or source mappings are in place, click **Save** at the bottom of the panel. All new leads into this affiliate hub will immediately flow according to your rules. By leveraging affiliate hub automation: **Reduce manual work**—no more one-by-one desk assignments. **Enforce SLAs**—ensure leads always land with the right team at the right time. **Adapt on the fly**—update time windows or source mappings in seconds. Automated routing keeps your pipeline moving smoothly, so your teams can focus on closing rather than chasing down new leads.